Studio Etiquette & Policies

Payment Policy

All service payments are due before, or on the day of service. Deposits for Reiki classes are due on the day of registration. The class balance is due 24 hours before the start of the class. Please make your payment via etransfer to: info@catalysthealing.ca

Refund Policy

Refunds will not be issued for any of the services provided. Regarding Reiki classes, if you cannot make the class that you sign up for, for any reason, you will not receive a refund. However, you will be allowed to sit in on the next available class.

Cancellation & Missed Appointment Policy

Our time together is important to both of us. Out of respect for my time as well as the time of others who may be waiting for an appointment, I ask that cancellations be made no less than 24 hours before your scheduled appointment time. Missed appointments and cancellations less than 24 hours of your appointment time will be charged a $60 fee.

Late Policy

Clients are expected to arrive for their appointments on time. In the case of a late arrival, we will need to shorten the session time accordingly, and the remainder of your time will be used to its best advantage. The session will end at the time scheduled so that I can be prompt for upcoming clients.